Contaque - Call Center Solution

Introduction

	Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the traditional outbound call center,from its mission to its position in the enterprise.
	No longer a single-function (telephony-only operation), the outbound call center, like its inbound counterpart, is being transformed at an unprecedented rate into a multifunctional, multimedia, customer service contact center.
	Thus Predictive Dialer serves as a vital ingredient in laying foundation of the modern outbound contact center; making it an ultimate technology of choice for telemarketing, telesales, fundraising campaigns etc.
	The Dialer should have the flexibility of taking inbound campaigns and should also allow for the outbound agents to take inbound calls ( Blending).

WHY SWITCH TO -- PREDICTIVE DIALING?

  Call Efficiency!

The more prospects an agent speaks to, the more results he will see. Predictive dialing produces, on average three times the results of manual dialing. In addition enhances call quality (particularly important when considering customer service issues).

  Agent Retention Rate and Morale!

Reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent’s morale will increase dramatically, which will only add to his efficiency.

  Profitability!

Efficiency and agent morale and retention lead to increase in productivity and in turn profit. The fact is simple, if you talk to more people, you will get more leads.

An ideal dialing pattern to be adopted or switched over for any outbound Contact Centre to survive today’s cutthroat communications market.

MANUAL DIALING (vs) PREDICTIVE DIALING

"CONTAQUE" IN DETAIL

Soft Phone - Value Added Feature

An extremely thin end point PC Software Plug n Play device.   Makes a PC or laptop computer to operate as a regular extension of     the phone system, with the ability to switch easily between modes     of communication.   It enables your agents to call via Soft Phone from their respective     PCs.

For more Information please visit   www.contaque.com