Telecom Software Solutions

1. CONTAQUE™ NGUCC

CONTAQUE™ NGUCC is a Modular and flexible world class Contact Center Solution that seamlessly integrates with your existing voice and data systems – TDM/ PRI/GSM/PSTN/VOIP

CONTAQUE™ NGUCC Features :

  • It is possible to run a multisite contact center from a centralized database.
  • Highly adaptive in nature with auto pacing.
  • All DB like posgreSQL and Oracle are available.
  • Inbound calling and callback gets priority over outbound calls.
  • Skill wise outbound and inbound call campaign dialing.
  • User friendly GUI for server extensions, carrier configuration, users, roles etc. Roles creation for web manager and admin.
  • Predictive dialer, IVR Design, ACD, Voice Logger, Voice Broadcast.
  • Unlimited Campaigns , Call Popup.
  • Real-Time statistics & reporting, Graphical Reporting. and More 

 


2. CONTAQUE™ NV

CONTAQUE™ NV -targeted at higher end outbound Contact Centers.

CONTAQUE™ NV Features :

  • Availability On ‘Cloud’.
  • Better control on all aspects of software like minutes configuration.
  • New predictive dialing algorithm to improve connectivity.
  • Multi skill handing in outbound dialing.
  • Dashboard and reports on all aspect of agent and campaign performance.
  • No limit on lead list size.
  • Integration to any web CRM.
  • Control to supervisor to ensure that agents are not able to waste time.
  • Low hardware resources like server configuration.
  • Innovating Reporting Systems.
  • Real time reporting with graphical interface.
  • Supervisor can change agent campaign.
  • Compliance to all major countries laws like USA, UK, UK, Australia and India including DNC Compliance. and More