1. CONTAQUE™ NGUCC
CONTAQUE™ NGUCC is a Modular and flexible world class Contact Center Solution that seamlessly integrates with your existing voice and data systems – TDM/ PRI/GSM/PSTN/VOIP
CONTAQUE™ NGUCC Features :
- It is possible to run a multisite contact center from a centralized database.
- Highly adaptive in nature with auto pacing.
- All DB like posgreSQL and Oracle are available.
- Inbound calling and callback gets priority over outbound calls.
- Skill wise outbound and inbound call campaign dialing.
- User friendly GUI for server extensions, carrier configuration, users, roles etc. Roles creation for web manager and admin.
- Predictive dialer, IVR Design, ACD, Voice Logger, Voice Broadcast.
- Unlimited Campaigns , Call Popup.
- Real-Time statistics & reporting, Graphical Reporting. and More
2. CONTAQUE™ NV
CONTAQUE™ NV -targeted at higher end outbound Contact Centers.
CONTAQUE™ NV Features :
- Availability On ‘Cloud’.
- Better control on all aspects of software like minutes configuration.
- New predictive dialing algorithm to improve connectivity.
- Multi skill handing in outbound dialing.
- Dashboard and reports on all aspect of agent and campaign performance.
- No limit on lead list size.
- Integration to any web CRM.
- Control to supervisor to ensure that agents are not able to waste time.
- Low hardware resources like server configuration.
- Innovating Reporting Systems.
- Real time reporting with graphical interface.
- Supervisor can change agent campaign.
- Compliance to all major countries laws like USA, UK, UK, Australia and India including DNC Compliance. and More