AVISSOL was founded by professionals from the Telecom & IT industry with the sole objective of providing Technology Consulting and end-to-end solutions to cater to the upcoming BPO sector. Our Portfolio encompasses Voice, E-mail & Chat Solutions for BPO & Service Sectors. We were first of few companies to introduce a comprehensive VoIP solution to the Call Center market and have successfully got it acceptable in the market place. Incepted in the year 2004, The company Avissol, The growing company in Software, Services and Solutions has come a long way. Our sole motto is to offer out-of-the box software products and high end Telecom Solutions to call centers of all industry verticals.
At CONTAQUE™, We believe in supplying a wide range of Call Center Solutions with Predictive dialing , Reporting, Digital voice recording , Automatic call distribution(ACD) and IVR. "We value your efforts, time and money and therefore ensure that you get the finest of the services choosing us. Combining the latest technology and experienced professionals, We strive to deliver....Read More"
State Bank of India (SBI) is the largest Indian banking and financial services company (by turnover and total assets) with its headquarters in Mumbai, India. It is state-owned. Avis implemented Contaque with some customization and integrated SBI is CRM with PRI connectivity so that callers could reach the customer with out any effort which was earlier done manually. SBI’s consulting partner McKinsey & Company has chosen Contaque to be implemented at SBI through a rigorous multi layer selection criteria. SBI’s home grown CRM had to be integrated with the Contaque Dialer.
Our client, Telemart Shopping Network Private Limited is a leading company of direct response television in India and Asia subcontinent.
The company is determined to give a new definition to teleshopping business in India and across the globe through their state of the art multi location centers. While the product advertised are aired on TV, there is a high volume traffic hitting the call center which posed a biggest challenge as every prospective call needs to attended.